Return & Refund Policy

Return & Refund Policy

Last updated: September 13, 2026

At HolyHydrate, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be returned with its original packaging
  • Not show signs of damage, wear, or use
  • Include your order number or proof of purchase

Items That Cannot Be Returned

We do not accept returns for:

  • Items that have been used or damaged after delivery
  • Items returned without their original packaging
  • Final-sale or clearance items, where clearly stated
  • Items returned after the 30-day return period

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send us your order number along with clear photos of the item and packaging. Once we review the issue, we’ll work with you to arrange a replacement or refund.

How to Request a Return

To start a return, contact our customer service team at:

Email: [pmorgan0503@gmail.com]

Please include:

  1. Your full name
  2. Order number
  3. Reason for the return
  4. Photos, if the item is damaged or defective

Once your return request is approved, we’ll provide you with instructions on where and how to send your item back.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If the return is due to an error on our part or a defective product, HolyHydrate will cover the applicable return shipping costs.

Refunds

Once we receive your returned item, we’ll inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days after the return has been processed. Your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

If you would like to exchange your item for another product or variation, please contact us. Exchanges are subject to product availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it, and you may need to follow our return process.

Questions About Your Return?

We're always happy to help.

HolyHydrate Customer Support
📧 [pmorgan0503@gmail.com]

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